Contact support

How to reach a human, and what to include so we can help fast.

Yes, you can talk to a human

Email us at support@thesales.ninja. A real person reads every message — you're never stuck talking only to an AI. We typically reply within one business day.

You won't find a support page inside the app's Settings — Settings covers your company info, Connections, and Billing. For help, use the two channels below.

The fastest first stop: your Ninja

For most questions — "what did you do today?", "why was this lead not qualified?", "change my targeting" — your Ninja (the chat bubble in the app) answers instantly and can make changes on the spot. It can also pass feedback and issues along to our team.

Go straight to email when:

• something looks broken and your Ninja's answer doesn't resolve it,
• it's about billing, seats, or cancellation,
• you simply want a human.

What to include in your email

The more concrete your message, the faster we can fix things. Include:

1. Your account email — the one you signed up with, so we can find your account.
2. The specific lead or example — the person's name or LinkedIn profile link, or a screenshot of what you're seeing.
3. What you expected vs. what happened — "I expected this message in English, it went out in Portuguese" beats "messages are wrong."
4. When it happened — today, since Tuesday, for two weeks.

A good example:

"Account: jane@acme.com. Lead Maria Silva (linkedin.com/in/example) replied on LinkedIn on Monday, but she still shows as Connection sent in my Dashboard. Screenshot attached."

That's enough for us to trace exactly what happened.

Before you write — quick self-checks

Two pages resolve the majority of support requests in under five minutes:

• No activity today? — quiet periods are usually normal pacing.
• Reconnect LinkedIn — if you got an email about reconnecting, it's legitimate.

If those don't answer it, write to us. We'd rather hear from you early than have you sit on a problem.