Handle replies

Q: Looks like I have 2 replies. What do I do now?

Open Leads → Message received, click the first lead with an amber dot, read, reply (type it or Ask Ninja), then do the second. You can also ask your Ninja: "Show me my replies" — it will summarize them and help you draft answers.

Q: A draft appeared that I didn't ask for. Did it send?

In review mode, no. A Reply to send card is a suggestion sitting in the app, nothing more — it goes nowhere until you send it. (On auto, the same draft is what your agent is about to send itself, and the lead says so.) If a prospect sends several messages in a row, your agent waits until they've finished before drafting, so it answers the whole thought rather than the first line of it.

Someone answered — this is the moment the whole pipeline works toward. Here's who replies, where, and how.

The short version: when a lead replies, the follow-up cadence for that person stops immediately. By default the conversation is then yours: shortly after the reply lands your agent drafts a suggested answer and leaves it waiting, you edit it if you want, and you press Send.

If you've switched that flow's Replies & meeting booking block to auto, your agent answers the thread itself instead. The lead says so — "Your ninja is handling this conversation and will reply automatically" — with a Stop link that hands that single conversation back to you (Resume returns it). Everything below describes the default, review, behavior.

Answer a reply

Open the Leads tab.
Click the Message received filter pill. An amber dot marks replies you haven't opened yet.
Click the lead. You'll see the full conversation — your messages and theirs, as chat bubbles. If your agent has already drafted an answer, it's there as a Reply to send card: read it, edit it in place, regenerate it, or send it as is.
If you'd rather write your own, use the composer at the bottom of the conversation. You have two modes:
- Type message — write the reply yourself and click Send.
- Generate message — describe what you want to say (e.g., "thank him and propose a 20-minute call next week") and click Ask Ninja. The draft appears as a Reply to send card: edit it, regenerate it, or hit Send when it's right.
Send it. There's a brief pause after you hit Send — a window to undo it if you clicked too soon — then it goes out. Warm leads cool fast, so don't sit on it: same-day replies convert best.

If you're on Pro with a mailbox connected, a LinkedIn | Mail selector appears next to the composer so you can choose which channel to answer on.

Common questions

Looks like I have 2 replies. What do I do now?
Open Leads → Message received, click the first lead with an amber dot, read, reply (type it or Ask Ninja), then do the second. You can also ask your Ninja: "Show me my replies" — it will summarize them and help you draft answers.

Do I reply manually, or will the agent send replies?
That's your call, per flow. Out of the box, sending is your job: the agent stops its follow-up cadence the moment someone answers, flags the reply, briefs you on the lead, and writes a suggested response — automatically once the reply arrives, and again on demand via Generate message → Ask Ninja — but nothing leaves your account until you press Send. Turn the Replies & meeting booking block to auto in the Flows tab and the agent sends those answers itself; see Autonomy and approvals.

A draft appeared that I didn't ask for. Did it send?
In review mode, no. A Reply to send card is a suggestion sitting in the app, nothing more — it goes nowhere until you send it. (On auto, the same draft is what your agent is about to send itself, and the lead says so.) If a prospect sends several messages in a row, your agent waits until they've finished before drafting, so it answers the whole thought rather than the first line of it.

If I reply from the app, will it show up in my LinkedIn messages?
Yes. Messages sent from the app go out from your own LinkedIn account, so they appear in your LinkedIn inbox thread exactly like a message you typed on LinkedIn — and the other person sees a normal message from you.

Can I just reply from LinkedIn directly instead?
Absolutely. Reply wherever you prefer — LinkedIn's inbox or the app. Either way the reply thread stays visible in the lead's conversation view, and automated follow-ups to that lead remain stopped.

A reply came in while a follow-up was still queued. Will they get a weird double message?
No. A reply stops the cadence for that lead, and a draft that was superseded by their reply is pulled from the queue. See the cadence.

They proposed a meeting — anything I should do in the app?
Nothing special — book it however you normally would. One thing worth setting once: the meeting link on your flow's Replies & meeting booking block. Paste your booking URL there and your agent shares it as soon as a prospect is ready to pick a slot; leave it empty and it asks for their availability instead. It never confirms a meeting for you either way. Your Ninja can tell you where every open conversation stands whenever you ask.