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Language settings

How your agent chooses the language for outreach, and how to fix messages appearing in the wrong language.

How outreach language is chosen

Your agent writes each connection note and message based on two things:

  1. Your configured preference — the outreach language rules you've set for your campaign.
  2. The lead's language — the language a lead uses on their profile and in their messages. If a prospect's profile is in Spanish, the agent will lean toward Spanish for that person, on the assumption that people respond best in their own language.

That default is usually right — but if your leads span several countries, or profiles are in one language while business is done in another, you can end up with outreach in Spanish or Portuguese when you wanted English. That's a settings issue, not a malfunction, and it's quick to fix.

Fix it via your Ninja

Your Ninja is the fastest way to set a language rule. Tell it exactly what you want, in plain words:

  • "Always write outreach in English, no matter what language the lead's profile is in."
  • "Write in French for leads in France, English for everyone else."

This becomes a learned rule: it persists and applies to all future messages. Like all content rules, it's not retroactive — messages already sent stay as they are.

Fix messages already drafted

If you're in review mode, drafts in the wrong language are sitting in To Review:

  • Edit the draft directly before approving, or
  • Ask your Ninja to regenerate it: "rewrite the message to Maria in English."

If you're in auto mode, set the rule first, then spot-check the next few sends on the Leads tab to confirm the change took.

Outreach language vs. app language

These are independent. The language of the app interface (Dashboard, Leads, Flow) follows your setting in Settings and doesn't affect what your agent writes to prospects. Changing your outreach language never changes your app language, and vice versa.

Still seeing the wrong language?

If messages keep coming out in the wrong language after you've set a clear rule and given it a day, contact support with your account email, an example message, and the rule you set — a concrete example lets us fix it fast.